Benissanet Fruit Group

Code of ethical conduct

Quality and certifications

The objective is to have principles and rules of action for all of the Group's stakeholders, and for all people who are part of Grup Fruiter to act in a manner consistent with the company's values, policies, and general objectives.

Ethical principles of the Benissanet Fruit Group SCCL

Direction

The Management of the Fruiter Group acquires ethical and socially responsible commitments, integrating them into the organization and collaborators and working on them daily.

Ethical principles and behaviors:

Communicate and promote business values and policies
Support employees in personal and professional problems.
Maintain fair and equitable relationships.
Establish transparent communication channels.
Prioritize business objectives to avoid conflicts of interest.
Commitment to compliance with legal requirements and other commitments.

Customer relationship

The relationship with customers is based on respect, honesty, trust and quality. The Sales Manager, the Technical Manager and the Quality Manager facilitate two-way communication with customers.

Ethical principles and behaviors:

Maintain an honest and transparent relationship with customers to ensure quality.
Innovate with research centers to improve fruit.
Adapt services according to customer needs.
Have staff trained to solve problems and treat customers with respect.
Manage suggestions and complaints equitably.
Maintain confidentiality of client data and comply with data protection regulations.

Relationship with internal staff

The people of the Fruiter Group must have a solid ethical foundation to reinforce the ethical and socially responsible management of the company. A policy is drawn up in relation to good social practices with its workers.

Ethical principles and behaviors:

There is no discrimination or distinction based on race, sex, nationality, religion, sexual orientation, maternity, political opinion or union affiliation. There is no obligation to undergo medical tests such as HIV or pregnancy.
The recruitment procedures are transparent and the previous point is respected at all times.
All employees who perform the same function have the same rights in terms of benefits, salary, working conditions and training opportunities.
Disciplinary measures that involve physical, mental or verbal punishment or abuse are not practiced. Forced or coerced work will not be carried out. No deductions should be made from wages and if there are measures, they must comply with what is set out in the Workers' Statute and must allow the relevant allegations by the worker.
Children under 16 years of age will not be used, as established by Spanish legislation. In any case, minors will not carry out activities that could put their health at risk. If there are workers with minor children living on the farm, they are in school.
No worker will be required to reside on the farm, nor may they be discriminated against for not doing so.
Under no circumstances will documents belonging to workers be retained.
Overtime is voluntary.
The administration supports collective bargaining, the election of a worker representative by the workers, within the provisions of current legislation, as well as the freedom of affiliation of workers.
Workers will have full freedom to contact their representative if they have any doubts regarding the conditions of their contracts or problems arising from work, and if they are victims of extortion or bribery either by the company or by co-workers. The management of the operation will provide its collaboration to resolve these cases.
It is established that the employee representative(s) may file claims without being subject to personal sanctions.
The operation will have a procedure for occupational risks in which the possibility that certain risk groups cannot perform certain tasks due to being a risk (pregnant women, children under 18, physically or mentally disabled, sick people, etc.) will have been taken into account.
Emergency protocols will be available at the facilities and in the event of an accident the company is responsible for acting in accordance with these protocols.
If it comes from a personnel company, the company will ensure that these principles are respected by this subcontracted company.

Relationship with the social environment

The Fruit Group is a company rooted in the territory, directly and indirectly benefiting the local community. The company actively collaborates with the social environment.

Ethical principles and behaviors:

Ensure that the activities in which you collaborate are respectful of children and young people and do not pose a social risk.
There is no discrimination between participants.

Relationship with the environment

The company's management integrates environmental protection into its business culture as part of its commitment to sustainable development.

Ethical principles and behaviors:

Prevent environmental impacts and contribute to sustainable development both in the warehouse and on the partners' farms.
Protect the environment with viable technology and continuous improvement.
Be transparent in environmental management with the participation of all staff.

Relationship with partners

The company is a cooperative with status that defines the relationship with the members, both obligations, rights and sanctions.

Ethical principles and behaviors:

Share audited financial statements with transparency.
Develop strategies for the viability of farms with varieties and crops and techniques.
Value the role of women in agricultural management and traditions.
Help members prepare documents and process them according to their needs.

Relationship with the competent administrations.

The cooperative collaborates with the administration and its different departments to facilitate procedures for both the company and the members.

Ethical principles and behaviors:

Maintain an honest and transparent relationship with the Administrations.
Fulfill obligations and provide information required by the Administrations.
Reject corruption, extortion and bribery.
Prepare documents for partners respecting the legal criteria that you inform us of.

Relationship with suppliers, partners and subcontractors

Suppliers and subcontractors are crucial to our organization. Our relationship is based on the mutual fulfillment of objectives and contracts for the benefit of customers.

Ethical principles and behaviors:

Respect, trust and support suppliers.
Demand compliance with agreements and pay on time.
Avoid unnecessary litigation and prioritize mediation.
Do not accept gifts that could influence favorable treatment.